Unable to verify Hotmail account information

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Level 1

0 points

Unable to verify Hotmail account information

I have my first iPad and am working through the new user setup experience. I am trying to add my Hotmail account. I go to Settings/Mail Contacts and Calendar/Add Account and select the option for Outlook.com. I enter my email and password and it tells me unable to verify.

Troubleshooting steps tried:

- Reset device and deleted account. I then re-entered and same error.

- Went into my Hotmail account to validate my password and had the right one.

- Reset my password on my Hotmail account, reset my iPad, deleted email, and tried to read again. Same error.

- My Apple ID is also my Hotmail account so I reset the Apple ID password to match my Hotmail password, reset iPad again, deleted account, re-added and same error.

Anyone else have this issue? Suggestions for troubleshooting? My Hotmail account is my main email and really don't want to use another email. I have verified my Apple ID email and it is working and I am getting emails.

Stuck! help?

Thanks

Angie

iPad

Posted on Dec 30, 2014 10:10 AM

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Answer 1

PG321

Level 1

4 points

Aug 17, 2016 9:50 AM in response to mswitty1

Sign into your Hotmail account using iphone/ipad safari browser. Go to account settings - then to "more security settings." Remove two-step verification and clear out trusted devices. If this does not work, then try changing password with no special characters or upper case letters and make sure it's below 16 characters long.

Hope this helps

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